1. Introduction
This Privacy Policy describes how Kaizn, LLC ("Kaizn," "we," "us," or "our") collects, uses, and protects information when you visit kaizn.ai. Privacy matters to us, and this site is built to collect the minimum information needed to run the business and respond to inquiries.
2. Information We Collect
Automatically
- IP address (handled by Cloudflare for bot protection and reliability)
- Basic browser and device information
- Pages visited, aggregated through Plausible Analytics (no cookies, no cross-site tracking)
Voluntarily
- Newsletter email addresses (when you subscribe)
- Scheduling and discovery-form responses (when you book or submit)
- Purchase information (processed by Stripe; we do not store card data)
- Emails you send to us
Not Collected
- Account registrations (none required)
- Advertising or social-tracking cookies
- Biometric data
3. How We Use Your Information
We use the information we collect to:
- Host and operate the site (Cloudflare)
- Understand aggregate visitor patterns (Plausible Analytics)
- Deliver the newsletter and other communications you've opted into
- Process payments (Stripe)
- Respond to inquiries and discovery-form submissions
- Improve the site and the services we offer
We do not use your information for advertising, sell it to third parties, or share it for cross-site tracking.
4. Third-Party Services
We use the following third-party providers, each with their own privacy practices:
- Cloudflare: site delivery, bot protection
- Plausible Analytics: privacy-respecting analytics, no personal data
- MailerLite: newsletter delivery
- YouTube (privacy-enhanced): embedded videos
- Stripe: payments
5. Cookies and Tracking
This site uses minimal cookies: Cloudflare for bot management, optional YouTube cookies if you watch an embedded video, and Stripe for payments. No advertising or social-media tracking cookies are set by Kaizn.
6. Data Retention
- Analytics data is aggregate-only and not tied to individuals.
- Newsletter subscriptions are retained until you unsubscribe.
- Payment records are kept as required by law (typically 7 years).
- Server logs are kept by Cloudflare for approximately 72 hours.
- Email correspondence is retained as needed to serve your inquiry.
7. Data Security
The site uses HTTPS/TLS encryption, Content Security Policy headers, and additional security headers. Stripe and the newsletter provider use their own industry-standard encryption.
8. Children's Privacy
Kaizn is not directed at children under 13. Newsletter sign-ups and purchases require users to be at least 18. We comply with COPPA.
9. Your Rights
You have the right to access, correct, delete, or port your personal information. To exercise these rights, email with the subject line "Privacy Request." We will respond within 45 days.
10. State-Specific Rights
California (CCPA/CPRA) and Utah (UCPA) rights are extended to all users voluntarily, regardless of state of residence.
11. International Users
Kaizn is operated from the United States. By using the site, you consent to your data being transferred to and processed in the U.S. We extend the same protections globally.
12. Changes to This Policy
If we make material changes to this Policy, we will post a notice on this page at least 30 days before the change takes effect.
13. Contact Information
Kaizn, LLC
6211 S Highland Dr #030, Holladay, UT 84121